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Job Offers

Technical Consultant / Customer Relation Manager

 

Location 

 

Hamburg, Germany

 

Company Overview 

 

Martechnic GmbH, headquartered in Hamburg, Germany, is a leading expert in oil quality management. Since its founding in 1997, the company’s principal objective has been to provide engineers and users with effective on-site condition-monitoring tools for fuel, lube and hydraulic oil as well as cooling water.

 

For nearly 30 years, Martechnic has been designing and developing innovative technical solutions for easy use directly on site to support smooth running, optimal and reliable performance as well as cost-effective maintenance of on-board machinery, engine and equipment.

 

Martechnic’s wide range of high-quality products include oil test devices and oil test kits, cooling water test kits, intelligent oil sensor technology, oil sampling bottles and ultrasonic cleaning equipment.

 

Role Description 

 

The technical consultant / customer relations manager’s primary duties include addressing and responding to technical questions of customers, explain product specifications and customize them to individual applications, and support our re-selling forces. Other responsibilities are connected to (international) travelling and representing the company at trade fairs or during direct customer meetings.

 

This is a full-time, mostly in-office position. Part-time home office is possible.

 

Role Responsibilities:

  • Create and manage customer relations – from the first offer/ quotation to presence on site as necessary
  • Provide technical support and advise new and existing customers worldwide on the phone or via email
  • Respond to all questions relating to our products and their (potential) applications

Role Requirements:

  • Completed technical vocational training or equivalent qualification, preferably as an operating engineer.
  • Several years of work experience with engines
  • Ideally, work experience in the maritime industry and familiarity with industry practices, customs, and the engine room environment
  • Excellent oral and written communication skills in both German and English
  • Proficient MS Office skills (Outlook, Word, Excel, PowerPoint)
  • Sound knowledge of general office administrative procedures and knowledge of use and operation of standard office equipment

 Candidate Personality:

  • Exceptional communication skills and excellent customer service etiquette
  • High level of accuracy, strong attention to details with focus on work results
  • Willingness to actively participate in existing structures of a small, owner-managed business
  • Enjoying working as a team member as well as independently

Benefits:

  • Pleasant working environment with interesting and varied tasks and activities in a well-established family-owned business
  • Competitive salary
  • Flat hierarchies and a high level of personal responsibility
  • Collaborative and supportive work team culture
  • Good access to local public transport (U2)

Ready to Join Us?

 

In order to apply, please send us your CV with your earliest start date or notice period to Martechnic’s Managing Director Frank Herholdt:

frank.herholdt@martechnic.com